Terms of Service

These Terms of Service ("Terms") govern your access to and use of https://www.esgcomplete.com and the documents, templates and services provided by ESG Complete ("we", "us", "our"). By using our website or purchasing from us, you agree to these Terms.

What we provide

We provide compliance and governance documents, including ready-made statements you can generate, free templates, and done-for-you documents prepared on request. Documents are designed to align with recognised standards and common supplier-portal requirements.

Not legal advice

Our documents, templates and guidance are provided for general information and convenience. They are not legal, financial or professional advice, and using them does not create a professional relationship. You are responsible for ensuring any document is appropriate for your circumstances and complies with the laws and obligations that apply to you. Where the stakes are high, seek advice from a qualified professional.

Your responsibilities

• Provide accurate, complete information when ordering or requesting a document.
• Review, adapt and verify any template or document before relying on or submitting it.
• Use our documents and services lawfully and only for legitimate business purposes.

Orders and payment

Prices are shown at the point of purchase and are payable in full before delivery unless stated otherwise. Payment is handled by our third-party payment provider. By placing an order, you authorise us to charge the applicable fee.

Delivery

We aim to deliver generated statements promptly, typically within the hour during business hours, or the next business day where submitted later. Done-for-you documents are delivered within the timeframe communicated for that service. Timeframes are targets, not guarantees.

Refunds and guarantee

Paid documents are covered by our guarantee. If a document is not accepted for its intended use, we will revise it or provide a refund. Full details are in our Refund & Guarantee Policy.

Use of documents

Once paid for, a document is provided for your own business use. You may edit and use it for your organisation. You may not resell, redistribute or republish our templates or documents as your own product, or otherwise commercialise them.

Intellectual property

The website, its content and the structure of our documents and templates remain our intellectual property except for the rights expressly granted to you above.

Disclaimers and limitation of liability

Our website and services are provided "as is" without warranties of any kind, to the fullest extent permitted by law. We do not warrant that any document will be accepted by a particular portal, auditor or authority. To the maximum extent permitted by law, our total liability arising from your use of our services is limited to the amount you paid us for the relevant document. Nothing in these Terms excludes rights that cannot lawfully be excluded.

Governing law

These Terms are governed by the laws of Australia, and you submit to the non-exclusive jurisdiction of its courts.

Changes

We may update these Terms from time to time. Changes take effect when posted, indicated by the "Last updated" date above.

Contact us

Questions about these Terms? Email us at support@esgcomplete.com.