Privacy Policy

This Privacy Policy explains how ESG Complete ("we", "us", "our") collects, uses, discloses and safeguards your information when you visit https://www.esgcomplete.com or use our services. By using our website, you agree to the practices described here.

Information we collect

We collect the following types of information:

• Information you provide. Your email address when you request a template or document, and the details you supply when you place an order or contact us by email.
• Order and payment information. When you purchase a document, payment is processed by our third-party payment provider. We receive confirmation and order details but do not store full card numbers on our systems.
• Information collected automatically. Basic usage data such as pages visited, referring site, device and browser type, collected through analytics and standard server logs.

How we use your information

• To deliver the templates, documents and services you request.
• To process orders, payments, revisions and refunds.
• To respond to your enquiries and provide support.
• To operate, maintain, secure and improve our website and services.
• To comply with our legal and regulatory obligations.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate, such as our payment processor, form/email-delivery provider, and analytics provider, and only to the extent needed to provide our services. We may also disclose information where required by law.

Cookies and analytics

We use cookies and similar technologies to keep the site working and to understand how it is used. You can control cookies through your browser settings; disabling them may affect some functionality.

Data retention

We keep personal information for as long as needed to provide our services, meet legal, accounting and reporting requirements, and resolve disputes. When it is no longer needed, we delete or anonymise it.

Security

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to access, correct, update or delete your personal information, object to or restrict certain processing, and withdraw consent. To exercise any of these rights, contact us at support@esgcomplete.com.

International users

We operate online and may process information in countries other than your own. Where we transfer information across borders, we take steps to ensure it remains protected in line with this policy.

Children

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact us

Questions about this policy or your information? Email us at support@esgcomplete.com.